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Webinar Series

-Experience, Commitment, Solidarity, and Profitability-

Be sure to mark your calendars for all of the upcoming speaking engagements!!

2017 Webinar Series

May – Intake and Documentation: the key to positive cash flow

Presenter – Sarah Hanna, President
Wednesday, May 24th at 1:00pm EST

Intake is one of the most important aspects of your operation. Gaining the appropriate demographics, getting initial prior authorizations, and correct medical documentation sets the tone for the viability of the claim(s). Due to the many auditing bodies, developing a strong intake team and understanding the documentation requirements associated with the Affordable Care Act (ACA) is essential in today’s environment.
Reducing your corporate risk is necessary when reviewing and developing internal processes.


July – The Bottleneck of the Reimbursement Cycle: medical documentation and prior authorizations

Presenter – Elizabeth Longbrake, Director of Revenue Cycle Management
Wednesday, July 26 at 1:00 pm EST

There are many challenges facing the HME industry today and finding a way to get your money in the door more quickly is essential. One of the most challenging areas in a company’s revenue cycle is the holding revenue which constitutes mainly medical documentation. Holding AR is like a thief in the night…it sneaks up on you while you aren’t looking and by the time you realize it’s there you are in trouble.

This seminar will provide practical applications that will assist in reviewing chart notes for compliance, making sure the recertification process is effective and provide key performance indicators that will help management track productivity.


September – Common billing mistakes and commercial payer challenges which lead to increased denied claims/AR

Presenter – Sarah Hanna, President
Wednesday, September 20 at 1:00 pm EST

By asking the question: “what are the most common billing mistakes that pervade your organization;” you can recognize the areas that are in need of improvement within your organization. Identifying the billing oversights that lead to denials and reduced cash flow, managers will be aware of what to monitor in order to reduce denied claims due to “easy to fix” mistakes.
Additionally this seminar will discuss some of the challenges companies face when dealing with commercial payers and how to combat denials and reimbursement runarounds.


November – Effective AR Management: Practices to reduce your overall AR

Presenter – Kit Shellhouse, VP of Operations
Wednesday, November 15 at 1:00 pm EST

Let’s face it; AR is the bane of most companies’ existence. AR is difficult to manage, discouraging to work and let’s be honest we just would like to turn a blind eye to the elephant in the room. Training, cross-training, and an organized approach to attacking denials and AR are essential ingredients for an effective collections department. Utilizing business analytics in reporting is crucial to success. Staying focused on the goal and continual monitoring will provide outcomes you view without fear.


January 2018 – Ask the Expert

Presenters – Sarah Hanna, President
Elizabeth Longbrake, Director of Revenue Cycle Management

This webinar will be an hour program where you can provide billing scenarios which are causing your team challenges. Your questions will need to be sent prior to the webinar. Questions will be read and answers will be given. Questions will be answered in the order in which they are received and based on the time allotted for the program. It may be that not all questions can be addressed during the designated timeframe.

Attendees will need to send general questions without patient information due to HIPAA requirements 10 days prior to the session. Questions will be addressed to the best of the speakers’ abilities and the disclaimer to this seminar is that the answers do not guarantee payment. Payers have their own idealogy with regards to payment and claim processing, therefore, ECS North can not make the payer comply.