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ECS North is proud to introduce you to a valuable member of our team, Jenna Smith. Jenna joined the ECS North team in March of 2021 as a medical documentation assistant and plays a vital role in the Intake & Documentation Department. She reviews medical documentation for compliance to meet various payer’s coverage criteria. She works closely with our clients to educate referral sources on proper protocols to improve outcomes. Jenna graduated from Ottawa Glandorf High School and the University of Findlay with a Bachelors in Marketing. She enjoys spending time with her husband and two children in her spare time.
Jenna definitely has her hands full as she also has 2 cats that are a part of her growing family but wouldn’t change it for anything. Jenna and her husband have a young family, so this is a work in progress. Ashton, one, and Scarlett, who is just three months old, make it, so new traditions are celebrated every year. Reading and baking have become a family tradition even when there is little time to herself. One of her favorite things is making a turkey at Thanksgiving, as she enjoys cooking for her family and feels accomplished because this is quite the undertaking. One of the traditions she enjoys is spending time in Florida with her in-laws during the holidays, hoping this will continue as her family grows and memories are made. She finds inspiration and motivation through learning new things and being around people who live their lives in a positive light. She loves working at ECS North because of the opportunities to resolve issues and challenges for the clients, and during stressful times, her peers make it enjoyable. A quote that ties closely to why she enjoys her job is, “Yesterday is history, Tomorrow is a mystery. Today is a gift; they call it the Present.”
ECS North is excited to introduce you to an essential part of the team, Macie Harvey. She has been with ECS North since May 14th, 2018. Macie joined the ECS North team as a Medical Documentation Assistant. Macie adapts well to change, allowing the executive staff to assign her to special projects when necessary. Her responsibilities include coordinating and tracking medical documentation for our clients. She maintains a positive rapport with our clients’ referrals and a successful relationship with our client base. Macie graduated from Tiffin University with a bachelor’s degree in Criminal Justice/ Law enforcement but found a passion in healthcare. Living by the ocean allows Macie and her family to enjoy the beach in their free time. She stays busy with her one-year-old son Liam and is expecting another baby boy, Harrison the end of this month. She enjoys sharing her hobbies like crafting and shopping with her family and friends. Being a new mother brings new traditions with her eldest son and continues family traditions such as baking Christmas cookies alongside their father and their dog Smokey, a Terrier/husky mix.
Macie said that her favorite part about working with ECS is feeling valued. She has gained so much knowledge and feels it’s appreciated and noticed consistently. As we all do, we search for inspiration in different places. When Macie was asked what inspires her, she said, “Honestly, I find most of my inspiration on the internet.” A quote that Macie uses to describe how she feels about working at ECS North is, “The greatest asset of a company is its people.” She elaborated by saying, “I say this because if I ever need anything or have questions and concerns, someone always has my back and is not afraid to help. I also feel that Sarah and the staff make everyone feel important and show her appreciation, unlike anyone I have ever worked for.”
ECS North is excited to introduce you to a newer employee of ECS North. We are incredibly excited to watch Hannah Shoots continued growth within our team. She started just last fall in October of 2021.
Hannah joined the ECS North team as an Intake Documentation Specialist, and we are looking forward to continued success. As a team member, her focus is benefit verification, medical documentation retrieval and review, and working prior authorization requests for our clients. Her knowledge as she works on multiple clients goes full circle, which is used to educate our clients.
Hannah attended Lima School of Medical Massage, which focused on Massage Therapy and Business. She enjoys traveling when she has the opportunity but more importantly, spending that time with her six-year-old son Elias, and her cat, Cookie. As her son grows, she takes the time to enjoy nature and spend quality time cooking with her family, playing games, and watching movies after a long day outside. As she grows in her career, she finds inspiration in her son and the excitement to watch him grow and succeed.
The pandemic has created a whole new set of challenges. In business, it is working remotely. As companies continue to focus on maintaining staff through this “separation,” it is vital that companies go the extra mile to ensure employees stay connected with the entire team. Hannah finds the work atmosphere energizing. She mentioned, “it can be hard to stay connected when working remotely, but things like virtual happy hours and the routine staff meetings really help to keep everyone ‘in the know.'”
Hannah is excited to see what is next in her position. The feeling that a position is not a burden for the first time in a long time is refreshing. She feels a sense of independence within her role. Knowing there is full support from the whole team, including Sarah, is reassuring. “I’m beyond thankful to be a part of a company where the opportunity and encouragement for growth are present,” says Hannah.
We wish you continued success and opportunities in your position; welcome to the ECS North Team.
ECS North is excited to introduce you to a fundamental part of our team, Season Henderson. She has been with ECS North since January of 2016.
Season joined the ECS North team as an experienced Biller and was promoted to Account Manager. As a team member, her focus is to use her industry knowledge to work and generate revenue for our clients. Through her experiences collaborating with multiple clients, she continued to grow in her position. This has allowed the executive team to utilize Season on various clients and billing systems over the years.
Season attended Scottsdale Community College in Scottsdale, AZ, and resides in Arizona with her family raising her three kids; Anaya, 18, Dustin, 13, and Lily Belle, who is 10. There are various outdoor activities in her area as she stays busy even in her spare time hiking and bike riding with her family. At times, seasonal weather in Arizona keeps her inside due to the heat.
She enjoys reading and catching up on popular TV shows while cuddling with her golden-haired chihuahua puppy named “Sox.” Season always looks forward to traditions. One is making Christmas ornaments with her family. Outside of the traditional crafty decorations, she and her family always want to learn something new and different. This year the ornaments involved wood-burning; they really enjoyed learning the “how-to,” and next year it will be something even better.
Over the past few years, people have struggled with career, health, and family; Season has used and continues to work on her Vision Boards to keep herself positive.
Using her creative ideas and outside encouragement from others to visually display her thoughts and ideas is something she enjoys. She does make sure to take time, open her mind, organize her thoughts, and appreciate the goals she sets for herself and her family. Season works remotely from her home office and continues to do a fantastic job managing her family and career. When not working in an office/structured environment with other employees, this is a necessity. With that, Season loves the camaraderie with the ECS North Staff. Sarah Hanna, the CEO, created a team-building committee to keep the staff (no matter the location) connected while working in separate states/coast to coast. Communication during and after-hours is essential to the cohesiveness of the team members. Season expressed this in her favorite quote below.
“Coming together is a beginning, keeping together is progress, and working together is a success.”