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Haylie Wolfe

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ECS North is proud to introduce you to a very valuable member of our team…Haylie Wolfe.

Haylie joined the ECS team in 2019 as a Denial Assistant.  As she progressed, we saw her skill set expand and moved her into the position of Documentation Specialist.  She now works within the ECS North Medical Documentation Department where she reviews medical documentation for compliance in meeting the various payer’s coverage criteria.  She works closely with our documentation clients to improve outcomes and educate referral sources.

Haylie graduated from The Ohio State University and is engaged with her upcoming wedding slated in the coming months.  In her spare time, she enjoys spending time with her friends and family, staying fit via her weekly workout schedule, and crafting.   She has 4 dogs and 2 cats.  Her dogs include Loki is 3 who is a Shih Tzu, Lilo is almost 2 and she is a pit bull, Tucker is 1 ½ and he is a boxer, and lastly Nala is almost 1 and she is a Norwegian elkhound. Her cats names are Bo and Dixie.

She finds inspiration for her crafting through seeing other’s creations on the internet.  Their skill and talents encourage her when creating her own work. 

One of the reasons she loves her job is she feels that ECS North is like family and everyone is always willing to help each other out.

Haylie’s favorite quote that motivates her is from Lou Holtz: “Your talent determines what you can do. Your motivation determines how much your willing to do. Your attitude determines how well you do it.”

ECS_Member_Spotlight_Diana@2x_feature

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Diana Matthews

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ECS North is proud to introduce you to a very valuable member of our team…Diana Matthews.

Diane joined the ECS team in April of 2012 as a subcontractor and moved to a full-time team member in January 2016.   She is an Account Manager where her main responsibilities revolve around supporting the efforts of ECS North’s Senior Account Managers, problem solving payer issues and investigating denial trends for her clients.    

Diane graduated from the University of Akron in Ohio.  In her spare time, she enjoys volunteering in her community and helping at her church’s food pantry. She has a 20-year-old son and two rescue cats (one is a Himalayan and the other is a Russian Blue).  Her favorite family tradition is Thanksgiving dinner.   She stated that this is the only holiday of the year that all her family can be together.  Her family travels from all over to be together and they come from as far as Texas.   

She finds inspiration and motivation in the stories of those who have overcome overwhelming odds and have pushed through the most difficult events in their lives and have been successful despite the challenges. 

One of the reasons she loves her job is that she enjoys the research of working some of the more complex accounts/situations and then assisting the team to resolve them.

As one of the original team members who joined ECS North as a remote employee, she has yet to visit the Ohio office in the 8 ½ years she has been with ECS.  She has proven that working remotely leads to successful outcomes.  

Diane had this to say about why she loves working at ECS North: “I love the diversity of the staff and that the company gives each employee a opportunity to be successful.”

ECS_Member_Spotlight_Jade@2x3

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Jade Wagner

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ECS North is proud to introduce you to a very valuable member of our team…Jade Wagner.

Jade joined the ECS team in February of 2019.   He is a Claims Specialist where his primary responsibilities are ensuring that claims are submitted accurately and claim submission rejections are processed timely.  His attention to detail translates into paid claims for our clients.    

Jade graduated from Fremont Ross High School in Ohio.  In his spare time, he enjoys boating, kayaking, hiking, and traveling.  He has no pets, but he would love to have a pet raccoon as they are his favorite animal. 

Jade finds inspiration hearing people’s success stories and he strives to better himself daily.   He stated that his favorite part of working at ECS North is his co-workers. Jade said, “We all have our own experiences working in different departments and everyone is always willing to help each other with questions to get issues resolved.”

When asked what his funniest moment at ECS North was, how often he scared Kit Shellhouse (VP) when he walked around corners of the building and would run into her.  She never would see him coming and would be startled each time.  Him scaring her was never intentional it was just “timing” and each time it occurred it would make him laugh at her reaction.   

Jade had this to say about why he loves working at ECS North: “We are not a team because we work together. We are a team because we respect, trust, and care for each other.”

ECS_Member_Spotlight_Brogan@2x_feature

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Brogan Jones

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ECS North is proud to introduce you to a very valuable member of our team… Brogan Jones.

Brogan joined the ECS team in January of 2017. She is a Payment Application Specialist where her primary responsibilities are ensuring that our team posts all payments accurately, the deposits balance and claims that are underpaid are tracked and sent to the Collection Specialists to ensure that her clients receive all the money they are due.

Brogan has an associate degree in Office Administration and is currently working on her bachelor’s degree in HR Management. She has three children (Daelan, Tyson, Freya), three stepchildren (Nakyia, Fred, Dominic) and one grandchild (Kairo) ranging in ages from 21 to 1. Her favorite tradition is spending time with her family especially during the Christmas season. She keeps busy in her spare time attending her children’s sporting events, visiting her husband’s family in Pittsburgh, PA and her hobby is cooking which everyone in her family benefits.

Brogan finds inspiration in her children. She said that she always wanted to be a mother and they give her every reason to be determined and push herself beyond what she ever thought was possible: pursuing the dreams she never thought she was capable of.

She stated that her favorite part of working at ECS North is the group of amazing people she works with. Brogan said “it is just like having another family. At the beginning of 2020, my husband had suddenly fallen very ill. I did not expect anything, but everyone at ECS stepped in to help anywhere they could. Everyone worked around the crazy schedule I was attempting to juggle with my husband in the hospital, work, and my children. We were given gift cards and meals just to help with the situation. It meant everything to me, and I could never truly pay it back.”

When asked what her most memorable moment at ECS North was, she said it is the Christmas parties throughout the years. She enjoys spending a relaxing and enjoyable time outside of the office with her co-workers. Unfortunately, this year due to COVID the Christmas party is virtual, but ECS North is making the best of the challenging environment of the pandemic.

Brogan had this to say about why she loves working at ECS North: “The quote by Paulo Coelho sums up my experience. ‘When we strive to become better than we are, everything around us becomes better too.’ This is so true, regarding ECS North. It has been proven time and time again, that when we work together as a group, we all become better, not just us as individuals.”

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Nichole Mowery

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ECS North is proud to introduce you to a very valuable member of our team…Nichole Mowery.

Nichole joined the ECS team in July 2010.   She is a Senior Account Manager (SAM) where her primary responsibilities are working closely with her clients managing their revenue cycle.  She works with payers and her team to maximize revenue opportunities to increase collections.   Nichole began her career with ECS North working in the payment application department where she quickly moved up to become the manager of the department.  Rounding out her experience, she performed many different functions within the organization making her way to the SAM position. 

Nichole graduated with a bachelor’s degree in Business Administration from Tiffin University and she has a 10-year-old cat named Cami.   In her spare time, she is busy planning for her upcoming wedding.  Outside of her full schedule being her own wedding planner she enjoys spending time with her family especially her twin nieces born in October.    Nichole stated that she draws motivation from inspirational quotes, podcasts, and her fiancé.  

She said that her favorite part of working at ECS North is that she really loves what she does.  She enjoys working with her clients and gaining payment on her clients claims especially those where she has had to fight with the payers to gain resolution on patients claims. She likes a challenge and won’t give up.

Nichole had this to say about why she loves working at ECS North: “I love working at ECS because I have worked and grown so much over the years within the company by watching and learning from our management team.”

ECS_Member_Spotlight_Abbey@2x1

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Abbey Luzader

ECS_Member_Spotlight_Abbey@2x

 

ECS North is proud to introduce you to a very valuable member of our team…Abbey Luzader.

Abbey joined the ECS team in October 2009.   She is a Senior Account Manager where her primary responsibilities are working closely with her clients managing their revenue cycle.  She works with payers and her team to maximize revenue opportunities to increase collections.  

Abbey has 2 children – Lex who is 14 and Dharma who is 18.  She also has 2 pets.  An adopted deaf American Bulldog named River and a cat named Darla.  Abbey said jokingly that sometimes she will confuse her daughter’s name of Dharma with the cat’s name of Darla when yelling at one or the other.   When she is not working or being a “chauffeur to her children, Abbey loves to be outdoors as much as possible in her free time.  When the weather turns cold and limits her outdoor activities, you can find her in the kitchen baking.   

One of Abbey’s favorite family traditions occurs at Christmas.  Her extended family lives far away so on Christmas Eve she will make a big international themed dinner. Then they will do a fun family activity such as bowling, board games, or going to the movies.  After, they will open gifts that her family sent. 

She stated that her favorite part of working at ECS North is that each day is never the same.  New challenges present themselves and she works with a great team who collaborate toward a common goal of taking care of the clients.

When asked what her funniest moment at ECS North was, she said for 11 years out of force of habit she has parked in the same spot in the company parking lot.  Every evening she will walk out and turn right to go to her car.    There have been a few occasions when she has parked in other spots that are right in front of her, but she still turns right.  She then will stand looking at the empty space wondering where her car is.  She always laughs when she realizes she parked somewhere else and then at what other’s must be thinking when they see her standing looking at an empty parking spot.

Abbey had this to say about why she loves working at ECS North:  “Over the years as a team we have made amazing strides together.  I’m so fortunate to be part of and help lead such an inspiring, progressive, and enthusiastic group of individuals.”

ECS_Member_Spotlight_Heather-Davis

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Heather Davis

ECS_Member_Spotlight_Heather Davis@2x

 

ECS North is proud to introduce you to a very valuable member of our team…Heather Davis.

Heather joined the ECS team in December 2008.   She is a Denial/AR Specialist where her primary responsibilities are working denials and outstanding balances on the AR for clients in Ohio and Kentucky.  She is persistent and tenacious in her work on behalf of her Client’s and her main goal is claims payment. 

Heather has one son and two grandchildren, who she adores.   She also has a German shepherd named Zoey and a blue and gold macaw named Gus.  In her spare time, she enjoys spending as much time as she can with her grandchildren.  When she is not spending time with her grandchildren she enjoys reading.  Her favorite family traditions include family dinners catching up on what is happening in everyone’s lives as well as playing cards, dominos, and board games.  Heather stated that she draws inspiration from her grandchildren.  Her goal is to set a good example by showing them her strong work ethic.  

She stated that her favorite part of working at ECS North is the sense of family and belonging.  She knows that the people of ECS North truly care about each other. 

When asked what her favorite or most memorable moment at ECS North was, she said it is the Christmas parties throughout the years.  It’s a time when everyone comes together, talking, laughing, playing games, and just having fun.  One of her funniest memories from a past Christmas party was when ECS North’s, then Office Manager, dressed up as an elf and greeted everyone at the door. 

Heather had this to say about why she loves working at ECS North: “The strong leadership team. Their management style and knowledge are so valuable to the people working at ECS North.  Sarah is an extraordinary leader.”

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