ECS North is proud to introduce you to a very valuable member of our team… Brogan Jones.
Brogan joined the ECS team in January of 2017. She is a Payment Application Specialist where her primary responsibilities are ensuring that our team posts all payments accurately, the deposits balance and claims that are underpaid are tracked and sent to the Collection Specialists to ensure that her clients receive all the money they are due.
Brogan has an associate degree in Office Administration and is currently working on her bachelor’s degree in HR Management. She has three children (Daelan, Tyson, Freya), three stepchildren (Nakyia, Fred, Dominic) and one grandchild (Kairo) ranging in ages from 21 to 1. Her favorite tradition is spending time with her family especially during the Christmas season. She keeps busy in her spare time attending her children’s sporting events, visiting her husband’s family in Pittsburgh, PA and her hobby is cooking which everyone in her family benefits.
Brogan finds inspiration in her children. She said that she always wanted to be a mother and they give her every reason to be determined and push herself beyond what she ever thought was possible: pursuing the dreams she never thought she was capable of.
She stated that her favorite part of working at ECS North is the group of amazing people she works with. Brogan said “it is just like having another family. At the beginning of 2020, my husband had suddenly fallen very ill. I did not expect anything, but everyone at ECS stepped in to help anywhere they could. Everyone worked around the crazy schedule I was attempting to juggle with my husband in the hospital, work, and my children. We were given gift cards and meals just to help with the situation. It meant everything to me, and I could never truly pay it back.”
When asked what her most memorable moment at ECS North was, she said it is the Christmas parties throughout the years. She enjoys spending a relaxing and enjoyable time outside of the office with her co-workers. Unfortunately, this year due to COVID the Christmas party is virtual, but ECS North is making the best of the challenging environment of the pandemic.
Brogan had this to say about why she loves working at ECS North: “The quote by Paulo Coelho sums up my experience. ‘When we strive to become better than we are, everything around us becomes better too.’ This is so true, regarding ECS North. It has been proven time and time again, that when we work together as a group, we all become better, not just us as individuals.”