ECS North is proud to introduce you to a very valuable member of our team…Diana Matthews.
Diane joined the ECS team in April of 2012 as a subcontractor and moved to a full-time team member in January 2016. She is an Account Manager where her main responsibilities revolve around supporting the efforts of ECS North’s Senior Account Managers, problem solving payer issues and investigating denial trends for her clients.
Diane graduated from the University of Akron in Ohio. In her spare time, she enjoys volunteering in her community and helping at her church’s food pantry. She has a 20-year-old son and two rescue cats (one is a Himalayan and the other is a Russian Blue). Her favorite family tradition is Thanksgiving dinner. She stated that this is the only holiday of the year that all her family can be together. Her family travels from all over to be together and they come from as far as Texas.
She finds inspiration and motivation in the stories of those who have overcome overwhelming odds and have pushed through the most difficult events in their lives and have been successful despite the challenges.
One of the reasons she loves her job is that she enjoys the research of working some of the more complex accounts/situations and then assisting the team to resolve them.
As one of the original team members who joined ECS North as a remote employee, she has yet to visit the Ohio office in the 8 ½ years she has been with ECS. She has proven that working remotely leads to successful outcomes.
Diane had this to say about why she loves working at ECS North: “I love the diversity of the staff and that the company gives each employee a opportunity to be successful.”